This Integrated Services Delivery Toolkit reflects integration efforts undertaken under both WIA and WIOA. Despite being older and conducted before enactment of WIOA, the WIA integrated service delivery efforts continue to offer lessons and insights that may be beneficial to workforce partners as they develop new integrated service delivery strategies. Therefore, the Toolkit prioritizes experiences gained under WIOA but also includes references and links to WIA activities when appropriate.

It is the second edition of this toolkit which is now updated to include, along with many of the original valuable resources, new strategies, and resources to support implementation under the Workforce Innovation and Opportunity Act (WIOA). With a new law in place and limited resources, it is more important than ever for workforce partners across state, regional, and local levels to share a common vision, integrate service strategies, and streamline service delivery to benefit job seeker and employer customers.